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Value the brand? Value the contact center!
Show Notes for Series 03 Episode 44 Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers....
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Show Notes for Series 03 Episode 45 Many managed service provider businesses start out as a single person who helps out friends and colleagues with their IT problems. Before they can turn around,...
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Future-proofing your business with secure IT practices
Show Notes for Series 03 Episode 46 This podcast is produced in conjunction with DocuSign. Today’s wide-reaching discussion covers such ground as zero-trust security and changes in authentication...
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Moving goods from E for Excel to T for technology
Show Notes for Series 03 Episode 47 It was during the COVID pandemic that many people outside the industry itself became aware of the importance of shipping and logistics. Its complexities and...
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Practical uses of AI in the enterprise business: BMC Connect events
Show Notes for Series 03 Episode 48 This podcast is produced in conjunction with BMC Software. Getting hands-on with some of the most practical and impactful technology available today is what’s...
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Protecting Operational Technology with zero-trust
Show Notes for Series 03 Episode 49 This podcast is produced in conjunction with Delinea. Among the most alarming attack vectors that cybercriminals can target are the hardware and software used...
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NFI Industries and Original Software: delivering best-practice UAT
Show Notes for Series 03 Episode 50 This podcast is produced in conjunction with Original Software. Software not only has to work as it was designed, it has to be designed so it works as users...
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Unified Comms at the crest of the tech wave, with Zoom and IRESS
Show Notes for Series 03 Episode 51 This podcast is produced in conjunction with Zoom. The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a...
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In conversation with Chris Holmes MBE
Show Notes for Series 03 Episode 52 Chris Holmes (Lord Holmes of Richmond) is Britain’s most successful paralympic swimmer, winning a total of nine golds, five silvers and one bronze. He was...
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Bridging the pay gap with data and know-how: ADP in Australia
Show Notes for Series 03 Episode 53 This podcast is produced in conjunction with ADP. The gender pay gap is an issue that saddles organisations with significant problems. Most obviously, those...
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Facing the Utility Challenge with Wipro
Show Notes for Series 03 Episode 54 This podcast is produced in conjunction with Wipro. Today’s utility companies face an ageing infrastructure, demand for better customer experiences,...
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Automate and optimise for MSP and Support Desk success
Show Notes for Series 03 Episode 55 This podcast is produced in conjunction with NinjaOne. With staff shortages ever-present and expectations for quality support & security rising, what...
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Not the end-of-life for Linux and open-source
Show Notes for Series 03 Episode 56 This podcast is produced in conjunction with SUSE. The Linux operating system and open-source software run much of the world’s digital infrastructure. Its...
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UCaaS’s evolution takes communications centre stage
Show Notes for Series 03 Episode 57 This podcast is produced in conjunction with RingCentral. Any organisation lives or dies on its communication abilities. In today’s digital-first environment,...
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